Privacy policy

Privacy Policy

Effective Date: July 22, 2026

Welcome to Horvique ("we", "our", or "us"), operated by VAVLO. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

1. Business Information

Store Name: Horvique

Legal Business Name: VAVLO

Website: www.horvique.com

Business Address:
Kinjal Tower, Pais Street, Byculla West, Chinchpokli,
802, 8th Floor, Mumbai, Maharashtra 400011, India

Email: horvique@gmail.com

Customer Support: +91 98678 12408

2. Information We Collect

When you visit or make a purchase on Horvique, we may collect the following information:

Full name
Billing and shipping address
Email address
Phone number
Order details
Payment information (processed securely by our payment partners)
Website usage data

If you create an account with us, we also store your account information and order history for your convenience.

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver products
Communicate order updates
Provide customer support
Process refunds and returns
Improve our website and customer experience
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send promotional offers and updates (only where permitted)

4. Payment Security

We do not store or process your payment card information on our servers.

Payments are securely processed through Cashfree Payments. If you choose Cash on Delivery (COD), only the information necessary to process and deliver your order is collected.

5. Shipping Information

To deliver your orders, we may share your name, phone number, and delivery address with trusted logistics and courier partners.

Your information is shared only for fulfilling your order.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep you logged in
Remember your shopping cart
Improve website performance
Understand customer preferences
Enhance browsing experience

You may disable cookies through your browser settings, although some website features may not function properly.

7. Third-Party Services

We may use trusted third-party service providers including:

Shopify
Cashfree Payments
Courier and logistics partners
Email communication services
Website analytics tools (if enabled in the future)

These providers receive only the information necessary to perform their services.

8. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Your Rights

You may contact us at any time to:

Access your personal information
Update or correct your information
Request deletion of your account (subject to legal and tax record retention requirements)
Ask questions about how your information is used

Please contact us using the details provided below.